The customer has the right to cancel any order. However any cancellation must be made prior to dispatch, this means if the product is ordered before 2.00pm this must be cancelled by 4.00pm on the same day. If ordered after 12.00pm cancellation must be made before 10.00am the following day.

Cancellations should be made by telephoning our office between the hours of 9.00 am and 5.00pm

Customers may return the goods at their own expense to the aforementioned address within 21 working days from the day following the day of delivery, or we will collect the goods and charge you the cost of return only.
Returned pallets - You have signed the terms and conditions for our mode of delivery. If for any reason a delivery is returned you will be charged the cost of return only.
When a delivery cannot made on the due date due to access issues or unforeseen circumstances, we will attempt a re-delivery at your request for a charge of £15.00 per pallet. If you have any queries relating to this or any other issue please call us on our number on website.

This does not affect your statutory rights