First for stone ltd ,The customer means any person contacting the company for the supply of products. Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly. Prices are inclusive of all charges and VAT will be charged unless it is going to a customer in Southern Ireland who has a valid vat number where then the vat will be zero rated when all documents are checked and approved.These conditions may only be modified by a variation in writing signed on behalf of the company by a Director. Submission of a purchase order online will be taken as agreement to these conditions of sale. Telephone orders are accepted on the basis you have accepted our terms and conditions.

Supply of Products

Products are sold under the express understanding that:

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis.

The customer is fully made aware of the conditions of sale for our goods. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate

The company require any complaint to be made in writing by the customer within 14 days. If the customer is dissatisfied with the product then it must be returned to the company within a reasonable time after the complaint has been logged. A refund will then be made for the original purchase price. Should it be deemed that the product is satisfactory, we reserve the right to charge for the cost of return.
All prices quoted by the company for the sale of any products are all-inclusive and delivered unless otherwise stated.
Customers are required to pay by credit card/debit card or bank transfer at the time of ordering.

All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising. Also regarding delivery The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery.

The company will not accept any liability for damages to property caused during delivery.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers’ responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2 pm on the day prior to delivery. E-mail confirmation of orders request the customer contacts the company if a delivery problem may occur. A list of likely problems is enclosed on the e-mail confirmation. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.